Refund policy

Refund & Return Policy

Effective date: April 9, 2026

At DinoSpirit, every item is made with care after your order is placed. Our products are produced after purchase, which means we do not keep large batches of resale inventory like traditional retail stores.

That said, we always want you to feel good about your order. If something arrives damaged, incorrect, or not quite right, please contact us and we’ll do our best to make it right.

📦 Our 30-Day Support Window

Please contact us within 30 days of delivery if you have an issue with your order.

To help us review your request quickly, please email support@dinospirit.com with:

  • Your order number

  • A short explanation of the issue

  • Clear photos showing the problem, if the item is damaged, defective, incorrect, or misprinted

Requests submitted more than 30 days after delivery may not be eligible for a refund, replacement, exchange, or store credit.

👕 Sizing & Fit

We want you to love your gear and feel great wearing it.

If your item arrives and the fit is not what you expected, please email us at support@dinospirit.com within 30 days of delivery.

Because our products are produced after an order is placed and we do not keep large resale inventory, standard size exchanges are not guaranteed. However, we review sizing concerns on a case-by-case basis and will always do our best to offer a fair solution.

Depending on the situation, we may offer:

  • A discount code toward a replacement order

  • Store credit

  • A one-time exchange option, if approved

Please note that customers are responsible for checking the size chart before placing an order. We cannot guarantee refunds or free replacements for items ordered in the wrong size.

✅ Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, incorrect, or with a manufacturing error such as a misprint, we will gladly offer a free replacement or a refund.

This includes:

  • Damaged items

  • Defective products

  • Misprints or major print quality issues

  • Wrong item received

  • Wrong size, color, or design sent by our team

To start the process, please email support@dinospirit.com within 30 days of delivery with your order number and clear photos showing the issue.

Once reviewed and approved, we may offer one of the following:

  • A free replacement

  • A full refund

  • Store credit, if you prefer

In most cases, you will not need to return a defective or incorrect item.

🔁 Conditions for Returns or Exchanges

If a return is required, the item must be:

  • Unworn, except for trying it on

  • Unwashed

  • Unaltered

  • Free of stains, odors, pet hair, makeup, deodorant marks, or signs of use

  • In the same condition you received it

Returns that do not meet these conditions may be refused or may not qualify for a refund.

Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

⚠️ Change of Mind

Because our products are produced after purchase and we do not keep large resale inventory, we generally do not accept returns or refunds for change-of-mind reasons after delivery.

This includes situations such as:

  • You no longer want the item

  • You selected the wrong size

  • You selected the wrong color

  • You changed your mind after the order was delivered

  • The item looks slightly different from what you expected due to screen color differences

However, we understand that every situation is different. If you are unhappy with your order, contact us within 30 days of delivery and we’ll review your case fairly.

⏱ Order Cancellations

Orders may be canceled within 12 hours of purchase for a full refund.

After 12 hours, your order may already be in production, and cancellation is not guaranteed.

If we are unable to cancel your order, you may still contact us after delivery if there is an issue with the item.

💳 Refund Processing

Once your refund is approved, we will process it to your original payment method.

Typical timelines:

  • DinoSpirit processing time: 2–5 business days after approval

  • Credit or debit cards: 5–10 business days, depending on your bank

  • PayPal: usually faster once issued

You will receive an email confirmation once the refund has been issued on our end.

🔄 Replacement Processing

Approved replacements are produced and shipped as quickly as possible.

Most replacements are sent into production within 3–5 business days after approval.

You will receive a confirmation email once your replacement order is processed or shipped.

🚚 Return Shipping

For damaged, defective, incorrect, or misprinted items caused by our error, Birdertee will cover the cost of the replacement or refund. In most cases, you will not need to return the defective or incorrect item.

We do not offer free returns for sizing issues, change-of-mind requests, customer preference, or other customer-related reasons. If a return is approved for one of these cases, the customer may be responsible for the return shipping cost.

We strongly recommend using a trackable shipping service for any approved return. Birdertee is not responsible for returns lost in transit.

🚫 Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Gift cards

  • Final-sale items clearly marked “FINAL SALE”

  • Personalized or custom-made products, if applicable

  • Items that have been worn, washed, altered, stained, or damaged after delivery

  • Items returned more than 30 days after delivery

📍 Shipping Delays & Incorrect Addresses

We are not able to issue refunds for delays caused by shipping carriers, customs, weather, holidays, or other events outside our control.

Please make sure your shipping address is correct before placing your order. If an order is shipped to an incorrect address provided by the customer, we cannot guarantee a refund or replacement.

If you notice an address mistake, please contact us as soon as possible at support@dinospirit.com.

📧 Need Help?

Email us at support@dinospirit.com with your order number and a short explanation of the issue.

We reply Monday–Friday and will always do our best to find a fair solution.

At DinoSpirit, we’re a real team of humans — no complicated return maze, no unnecessary runaround. Just tell us what happened, and we’ll help you figure out the next step.

Business Information

  • Brand Name: Winchi

  • Legal Business Name: Winchi LLC

  • Business Type: Online Retail eCommerce

  • Business Address: 1500 N Grant St, Ste N, Denver CO 80203, United State

  • Customer Support Email: support@dinospirit.com

  • Customer Support Phone: +1 (719) 373-1689

  • Business Hours: Monday–Friday, 9AM - 5PM PST, Mon - Fri