Shipping Policy

Effective date: April 9, 2026

At DinoSpirit, every tee is printed on demand for you. We don't warehouse pre-printed stock, which means the moment you place an order, a real human starts pulling the right fabric, loading the right ink, and getting your shirt ready to ship. Here's exactly what happens next and how long it takes.

1. Order Processing Time

All orders are processed within 2–3 business days (Monday–Friday, excluding U.S. federal holidays). During high-volume periods — new product launches, Black Friday, Cyber Monday, and the December holiday season — processing may extend by 2–3 additional business days. We will notify you by email if your order is affected.

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfillment partner.

2. Shipping Times & Rates

Destination	Shipping Time	Rate	Free Over
United States (contiguous 48)	5–10 business days	$6.95 flat	$75
Alaska, Hawaii, APO/FPO	7–12 business days	$9.99 flat	$100
Canada	7–12 business days	$12.99 flat	$100
Europe, UK, Australia	10–20 business days	$14.99 flat	$100
Rest of world	10–25 business days	$19.99 flat	$150

Total delivery window = Processing time + Shipping Time.

For a typical U.S. order, expect your package within 7–13 business days from the moment you hit checkout.

3. Tracking Your Order

Once your order ships, we'll email you a tracking link. If you haven't received tracking within 7 business days of placing your order, please check your spam folder first, then reach out to support@dinospirit.com.

4. Carriers We Use

We ship via USPS, UPS, and DHL Express for U.S. domestic. International orders go via DHL eCommerce, Global Postal, or local postal services depending on destination. We choose the carrier based on speed and reliability for your location — you'll see the actual carrier on your tracking page.

5. Delayed, Lost, or Missing Packages

If your tracking shows “delivered” but you have not received your package, please wait 48 hours. Carriers occasionally scan packages as delivered before the final delivery is completed.

Before contacting us, please:

- Check with neighbors, your mailroom, front desk, or household members
- Check around your delivery location
- Contact the carrier directly using your tracking number

If your package is still missing, email support@dinospirit.com within 14 days of the marked delivery date. We may open a carrier investigation where appropriate.

If the carrier confirms that a package was lost in transit, we will reship your order at no additional cost or issue a full refund. Claims submitted more than 30 days after the marked delivery date cannot be honored.

For protection against eligible theft after delivery or shipping damage, please see our Optional Shipping Protection policy below.

6. Optional Shipping Protection

Shipping Protection is an optional service available at checkout for $2.95 per order. It is administered by DinoSpirit and is not an insurance policy.

When Shipping Protection is selected at checkout, eligible orders may receive additional support for:

- Packages lost in transit
- Packages damaged during shipping
- Packages reported stolen after the carrier has marked them as delivered

To submit a claim, email support@dinospirit.com with your order number and a description of the issue.

For damaged items, please contact us within 7 days of delivery and include clear photos of the item, packaging, and shipping label when possible.

For missing or stolen packages, please contact us within 30 days of the marked delivery date or expected delivery date.

If a claim is approved, DinoSpirit will provide one of the following remedies at our discretion:

- A replacement order at no additional cost
- A refund to the original payment method
- Store credit when a replacement or refund is not reasonably available

Shipping Protection does not cover:

- Incorrect, incomplete, or undeliverable shipping addresses entered at checkout
- Packages returned to us because of an incorrect address, refusal, or failure to collect
- Delivery delays where tracking is still actively moving through the carrier network
- Customs delays, import duties, VAT, or packages held or seized by customs authorities
- Damage caused by normal wear, washing, misuse, or events after delivery
- Fraudulent, duplicate, or abusive claims
- More than one claim for the same order

Shipping Protection must be selected before checkout and cannot be added after an order is placed.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. We can only modify an address within 2 hours of order placement — after that, production begins and the address is locked. If a package is returned to us due to an incorrect address, we will notify you and offer two options: (a) reship to the corrected address for a $9.99 reshipping fee, or (b) refund your order minus original shipping cost.

8. International Orders: Duties, Taxes, and Customs

International customers are responsible for any customs duties, import taxes, or VAT imposed by their country. These fees are not included in our shipping charges and are collected by the carrier upon delivery. Customs processing may add additional delivery time beyond our stated estimates. DinoSpirit cannot predict or refund these fees.

9. APO, FPO, and PO Box Addresses

We happily ship to APO, FPO, and PO Box addresses within the United States via USPS. Please note that delivery to military addresses may take an additional 5–10 business days beyond standard estimates.

10. Holiday Shipping

For holiday delivery (Christmas, Hanukkah, Kwanzaa), we recommend placing your order no later than December 10 for U.S. standard shipping and November 25 for international shipping. Exact deadlines will be posted on our homepage each December.

11. Questions?

We're here to help. Email us at support@dinospirit.com and we'll respond within 24 hours (Monday–Friday).

Business Information

• Brand Name: Winchi

• Legal Business Name: Winchi LLC

• Business Type: Online Retail eCommerce

• Business Address: 1500 N Grant St, Ste N, Denver CO 80203, United State

• Customer Support Email: support@dinospirit.com

• Customer Support Phone: +1 (719) 373-1689

• Business Hours: Monday–Friday, 9AM - 5PM PST, Mon - Fri